Housing Counselor

Job Location


Published By

N. Marshall

Type of Job


Published Date

About the job

Provides a full range of services, advice and technical assistance to housing consumers in order to increase the number of homeowners and tenants by assisting families in purchasing, renting and maintaining affordable housing. Provides pre-and-post homeownership counseling and education, financial skills and capability education, budgeting, and basic credit counseling. Provides counseling and education to renters and homeowners in default or delinquent status in order to retain housing. Informs individuals, families, and communities of the housing services available throughout the state, fair housing rights, and other appropriate topics.

Each employee of Neighborhood House is expected consistently to display a pleasant, positive attitude toward co-workers, clients and volunteers and a willingness to assume any other activity not specifically detailed in this job description but which is sometimes required.



· Provide one-on-one counseling to enable clients to make informed and reasonable decisions to achieve their housing goal, meet their housing need or resolve housing problem.

· Conducts screening interview to obtain information that enables the counselor to identify the client’s need or problem; determine if the agency can assist the client meet the need or resolve the problem, design a counseling plan and determine if the client is willing, with the assistance of counseling, to meet the need or resolve the problem.

· Designs and monitor an Action Plan after the screening interview, that tells what the agency will do and what the client will do to meet his or her housing goal.

· Obtain documentation to identify the housing need or problem and record information in the web based data management system. Counselors will also establish a separate file folder on client. This file folder will contain client’s name, address, and telephone number, counselor’s name, type of counseling and number assigned to client.

· Coordinate services with other professionals, agencies, mortgage companies who are also working with the client in order to provide maximum service to the client.

· Refer clients when appropriate to other community service organizations or resources for assistance with related housing problems or needs.

· Attend workshops, meetings, conferences and read appropriate material to have an up-to-date working knowledge of housing programs and issues locally and nationally. The counselor is responsible for identifying resources.

· Establish relationships with landlords, apartment communities and subsidized housing units to stay knowledgeable of vacancies and application accepting periods in order to assist client locate affordable decent housing.

· Prepare monthly statistical and data reports as required by funders, the Housing or Executive Director.

· Participate in the development of program goals, objectives and the agency’s overall planning and needs assessment process.

· Counselor must keep all information confidential.

· Conducts workshops and/or training to provide education and information to customers regarding homeownership, rental or landlord/tenant issues, mortgage default and foreclosure topics, financial capability and budgeting, and other appropriate topics as needed.

Perform outreach related to programming and housing issues

· Foster partnerships with faith-based, community, public, and private organizations to further access to safe, affordable housing for low-to-moderate-income Delawareans

Maintain accurate, confidential client files inclusive of all required documentation.

· Willingness to work evening and or weekend hours to accommodate client needs and the program.

· Ability to travel out-of-state and/or overnight for periods of time related to training and/or other events.

· Must maintain current knowledge of programs by attending training, workshops, and seminars (place-based or web-based) concerning housing issues as required by Housing Director.

· Perform other related duties as deemed necessary.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor’s degree in human services or related field; or associate’s degree and two years’ work experience; or three years of work experience as a housing counselor.

Applicants must have education, training or experience demonstrating competence in the following areas:

1. Knowledge of the principles and practices of housing business and/or public administration.

2. Experience interviewing and counseling individuals.

3. Knowledge of record-keeping and files management.

4. Experience interpreting and application of federal and state rules and regulations governing housing management programs.

5. Computer skills including, but not limited to, Microsoft Excel, database management, client management systems.

6. Ability to communicate effectively.


Person must have ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Also must be able to write reports, and business correspondence. Must be able to effectively speak and present information and respond to questions from groups, clients, customers and the general public. Must be able to write letters on behalf of the agency and clients. Must be able to facilitate training and workshops.

Certificates, Licenses, Registrations

Person must have a valid driver license. Must have or be able to be certified by Neighbor Works or other certifying entities. Must be willing to obtain certification as a HUD-Certified Housing Counselor within 90 days of employment.


May be required to lift up to 10 pounds


Ability to operate a fax machine, calculator, copier and postage meter. Also must be proficient in operating a computer. Must know or be willing to learn how to use Fannie Mae’s Home Counselor on Line and any other software associated with housing counseling.

Person must be willing and capable to travel within and out of state.


About us

Neighborhood House, Inc. is a multi-purpose non-profit community center located in South Wilmington and Middletown. Founded in 1927, on a foundation of Christian principles, Neighborhood House provides transformational programs that positively impacts low to moderate income individuals, families and communities.


1218 B St, Wilmington, DE 19801, USA